We are only too aware of how important excellent customer service is to anyone considering moving home. In our view, this should be coupled with a truly personal service to allow for as smooth a sale or purchase as possible, minimising the amount of stress involved.
You will find below a number of testimonials from both our vendor clients and purchasers that have experienced our service.
If you are thinking of selling your property and would be interested to learn more about our service, call us now on 01233 713127 or email firstname.lastname@example.org.
Ms F, Lenham Heath (Vendor)
What more can I say, the best agents around!
Mrs B from Pluckley (Vendor)
Saddlers has restored my faith in Estate Agents which had been severely challenged before I met them!
Mr & Mrs H from Chilham (Vendor)
Outstanding in areas of advice and support at critical times and when making decisions eg buying off plan.
Mr S from Wales (Vendor)
As we are based in Wales we did wonder how smooth that would work. We cannot fault Saddlers the have kept us informed, the are very approachable, friendly and would like to thank all the staff for making this transaction run smoothly.
Mr B from Egerton (Vendor)
Advice and guidance on the sale of the property was invaluable and enabled us to obtain the maximum price for the sale.
Mr & Mrs W from Bredgar (Purchaser)
Saddlers - perfect - well ahead of the "pack". Thanks again for all your help and support.
Miss J From Little Chart (Purchaser)
Excellent service, very helpful, love the cottage.
Miss M & Mr S From Ashford (Vendor)
The photos of our property were superb and Saddlers were very accommodating and undertstanding in relation to my criteria around viewings.
Mr & Mrs W from Sheldwich (vendor)
Super efficient service from beginning to the end of house sale. Photography outstanding, feel it sold the property. Staff amazing - calls returned everytime and followed through. Huge thank you to all the staff: Marilyn, Rob and Paul.
Mr & Mrs P from Charing (vendor)
Thank you to you all for the help with the sale of our home. The marketing was excellent, as was the handling of viewings which resulted in a quick sale. We certainly recommend Saddlers and will be in touch if we move again.
Mr & Mrs E (purchaser)
Thankyou for helping us secure our dream home.
Mrs J from Charing (vendor)
As I had never sold a house before, they helped me enormously. They made sure the buyers were up to date with events and everyone was kept in the loop. I have already recommended Saddlers to people I know and they have sold their properties with no problems.
Mr M & Miss W (purchaser)
I could not recommend you enough. Even though you weren't my estate agent, you were the ones I would call to find out what was happening as you always knew and were always happy to help. Thank you so much for all your assistance over the past few months! Should I ever need to sell I will not hesitate to give you guys a call!
Mr & Mrs T from Smarden (vendor)
We have been thoroughly impressed by the friendly and professional service. Thankyou very much.
Mr & Mrs B from Sandway (vendor)
Thankyou so much for all your help. Saddlers' photography and marketing ensured we sold our cottage in four weeks. We will happily recommend you to friends and family.
Ms W From Hothfield (vendor)
Great all round company - a pleasure to deal with. Outstanding.
Ms B from Sandway (purchaser)
Outstanding. The properties that you represent/sell are all very nice. Not that we ever expect to sell, but in the unforeseen event this happened we would choose Saddlers. Thankyou!
Mr & Mrs F from Ashford (Purchaser)
Marilyn, Rob and Paul were all very helpful throughout the buying process. I wouldn't hesitate to recommend Saddlers!
Ms S from Egerton (Vendor)
A brilliant team - I shall miss the contact we've had. Thanks for all your help and for brining matters to a successful conclusion.
Mr & Mrs O from Challock (Vendor)
Mr & Mrs D from Faversham (purchaser)
I cannot thank Paul Martin and the team at Saddlers enough. Everyone was very helpful, answering any questions promptly and always extremely politely. This is my first positive experience with any estate agent.
Mr & Mrs S from Charing (vendor)
We found the Saddlers Team highly professional, helpful and attentive to our needs throughout the very stressful process of Selling/Buying and moving home.
Mr & Mrs Y from Headcorn (vendor)
Thank you very much for all your efforts. We really appreciated it.
Mr & Mrs O from Bethersden (vendor)
We always felt encouraged and re-assured following a visits by the estate agent.
Dr(s) E from Larkfield (purchaser)
You have all been absolutely wonderful. I'm sure this chain would not have gone through without you. Can not praise you highly enough. If we ever decide to move again, we wouldn't even consider another agent.
Mr S from St Leonard's on Sea (purchaser)
A friendly, relaxed approach without any feeling of being bullied, rushed or patronised.
Mr & Mrs D from Pluckley (vendor)
Superb service and someone we could trust. Very much felt the sale of our property was in extremely safe hands. Warm felt thanks.
Mr & Mrs W from Ashford (purchaser)
All in office have been approachable and very helpful. Thanks to all involved in our purchase.
Mrs D from Challock (vendor)
I thought the quality of the brochure and website listing was absolutely excellent and really showed my property in the best light.
Dr N & Miss McD from Charing (vendor)
We found Saddlers to be professional, friendly and polite and we were very impressed with their service and the way they presented our home for us. Thank you.
Mr & Mrs R from Ashford (purchaser)
Very helpful staff on both the phone and in person. Extremely professional. Very impressed!
Mr & Mrs J from Willesborough (vendor)
Saddlers are professional as well as being welcoming and friendly. The service is personable and very efficient. We would highly recommend Saddlers to anyone seeking to sell their home without hesitation.
Mr & Mrs H from Kingswood (vendor)
Thanks to Paul, Rob & Marilyn for all the hard work you have done on our behalf plus the help and support you have given. Look forward to dealing again with you all in the future.
Mr & Mrs R from Stubbs Cross (vendor)
We felt very confident about their knowledge of the market at the time and what was needed to gain a sale for our property.
Mrs D from Egerton (vendor)
Excellent team of people and excellent service. Really supportive and proactive - wouldn't use anyone else!!
Mr G & Miss H from Allington (purchaser)
I would like to give special mention to Marilyn who showed us the property. She was very friendly and answered all our questions.
Mr B & Miss G from Ashford (vendor)
A very non-pushy approach but always answered all questions properly, no matter how silly. All staff very easy to talk to. Excellent photography - we will keep the sales brochure for our home forever! A personal service. Thanks.
Mr H from London (purchaser)
Rob, Paul and Marilyn were extremely helpful during the buying process, always quick to respond.
Mr & Mrs L from Gillingham (vendor)
Thank you for the service you gave. We were very pleased with the overall work done on our behalf.
Mr & Mrs P from Canterbury (purchaser)
We found, and have always found the staff of Saddlers extremely courteous, extremely helpful and very professional in all aspects of the journey of buying and selling. It has been a very pleasant and refreshing experience doing business with them during such a stressful time. Thank you!
Mr & Mrs W from Chilham (vendor)
Thank you so much for making our house sale so successful. Your team are well ahead of the rest and very professional. I have already recommended you to friends and hope they will bring you some new business.
Miss W from Painters Forstal (vendor)
Excellent and totally professional service from start to finish. Honest, sound advice, not pushy, great teamwork throughout the process of property management and finally selling our property - Thank you Saddlers, top job!
Mr T & Mr F from Wateringbury (vendor)
Very good service, friendly and approachable staff – felt that you did all you could to progress the sale in difficult circumstances.
Mrs D from Lenham (vendor)
Thankyou for all your help and support with a sale which was difficult for us from an emotional stance. We would definitely recommend and use Saddlers.
Mr & Mrs W from Great Chart (purchaser)
Have used Saddlers in the past for Selling and Buying. Always have been most pleased with their sales process and support. Prefer it to ANY other agent. Thank you so much.
Mr & Mrs S from Pluckley (purchaser)
The friendly and efficient service and support that you have given us has been hugely appreciated and we would have no hesitation in recommending you. Thank you!
Mr D from Ulcombe (vendor)
Excellent. Good personal service from all which went beyond merely selling the property which was much appreciated. Big Company service and approach in a friendly reasonable way.
Mr S & Miss J from Rochester (purchaser)
We have been very impressed with the support, openness and regular communications from Saddlers. This has surpassed contact with our own estate agents! Would wholly recommend!
Mr W & Miss T from Ashford (purchaser)
Thank you for all your help and patience throughout the process of the sale. You have been very helpful and pleasant to deal with, thank you.
Mr & Mrs R from Charing (vendor)
It was always good to have Saddlers looking after us and there for guidance/advice which always came very professionally regardless of its nature.
Mrs G from Smarden (vendor)
Very professional, helpful and friendly.
Miss N from Ashford (purchaser)
Saddlers provided an excellent service and really guided me through the stressful house buying process – they were professional, polite and courteous.
Mr S from Ashford (vendor)
Presentation and photographs were excellent, thank you.
Mr P from Little Chart (vendor)
Sensible and insightful advice, impressive and effective sales particulars, friendly and knowledgeable staff. I can’t thank you enough or recommend you too highly!! Simply the best J
Ms C from Charing (purchaser)
Very supportive throughout the whole process. Thank you.
Mr & Mrs M from Maidstone (purchaser)
Very friendly, down to earth company. Thank you.
Mr W from Kingswood (vendor)
The service provided by the whole team has been superb. I would not hesitate to recommend Saddlers to anyone looking to sell their home.
Mr & Mrs L from Maidstone (purchaser)
Very professional service. Definitely recommend to friends and family.
Mr & Mrs F from Borough Green (purchaser)
Ours has been a difficult purchase but throughout the staff have been helpful, polite and supportive. The agency has been consistently efficient.
Mr & Mrs S from Chartham (vendor)
Saddlers provide a professional and personal service from the first meeting, right the way through the process. We have recommended them to all our friends thinking of selling.
Mr & Mrs M from Charing (vendor)
We vote Saddlers the BEST estate agency we have ever worked with!
Mr L from Ulcombe (vendor)
Superb from start to finish – very professional on every level.
Mr D from Ashford (purchaser)
Very good communication and care, thanks for the great service.
Mr B from Challock (vendor)
Fantastic service from start to finish – what a team! Thank you for all your hardwork.
Mr & Mrs B from Charing (vendor)
Very impressed by all the staff coming to see the property so they could inform prospective viewers about the property. Good number of viewings which the agent did which was very helpful.
Mrs T from Canterbury (purchaser)
A pleasure to deal with everyone at Saddlers. Thank you for all your support in what was a final few stressful weeks.
Mrs S from Challock (vendor)
I would highly recommend Saddlers, the quality of service to customers far exceeds that of other estate agents. Thank you, especially for negotiating such a good price on the property I bought. I am so glad I chose Saddlers.
Mr & Mrs R from Canterbury (purchaser)
Having dealt with (name hidden to save blushes!) previously, you guys make buying this house so easy. Always answered calls and returned them promptly & able to answer questions. We would definitely recommend your services to friends and family.
Ms D from Chilham (vendor)
We very much appreciated the help and support, especially as our property was unoccupied throughout the sale. Staff were always available to open up the property for surveyors and other trades.
Mr M from Pluckley (vendor)
As you can see I hold a very high opinion of Saddlers and their staff. They were always readily available when I needed advice.
Mrs W from Charing (vendor)
Impossible to make any improvements! Superb service!
Mr B from Ashford (purchaser)
Thanks to both Rob and Paul for making things so much easier than they would otherwise have been.
Mrs T from Strood (purchaser)
Thank you for all your help – I wouldn’t have done it without you all!
Mr & Mrs M from Whitstable (Vendor)
We were very pleased with the quality of the photographs and the care taken to show our property at its best. We believe this attention to detail contributed greatly to an offer being made so soon after marketing commenced.
Mr & Mrs W from Chilham (vendor)
Always helpful and friendly – I was also given good advice about using a private solicitor rather than using a panel solicitor from an agent we purchased through. Once again many thanks.
Mr M from Chelmsford (vendor)
I am very pleased to have chosen Saddlers to handle the sale of our parents house. You fulfilled everything that you said you would do when you first visited and valued the property. Thank you.
Mrs T from Faversham (Vendor)
I would like to thank you for the excellent service throughout a traditionally stressful process! Efficient, professional yet approachable and courteous – rare qualities!! Thank you!
Mrs K from Lenham (Purchaser)
I was very impressed with the general care and attention I received from all members of the Saddlers staff.
Mr & Mrs T from Maidstone (Purchaser)
A very smooth purchase.
Mrs H from Lenham (Vendor)
I have been mentioning to anyone of interest how much we appreciated your services and would thoroughly recommend your services.
Mr B from Canterbury (Vendor)
An extremely personable team and certainly the most efficient estate agents that I have worked with.
Mr P from South Africa (Vendor)
A faultless service from all members of Saddlers Charing. Thank you all.
Mrs S from Lenham (Vendor)
It was good to deal with professional caring people. Thank you all very much.
Mrs D from Harrietsham (Purchaser)
An excellent, friendly, proactive service!
Mrs H from Charing (Vendor)
Thank you for everything you did and for getting the sale completed so smoothly and quickly.
Mr and Mrs P from Battersea (Purchaser)
Paul Martin was so helpful. He helped us find our dream home. Thank you!
Mr H from Maidstone (Purchaser)
Always kept informed about progress. Always calls returned if required. Very pleased with Service like it should be. Keep up the excellent work – Many Thanks.
Mr V from Canterbury (vendor)
Mr T from Chislehurst (Vendor)
Thanks to all for securing a sale – Very much appreciated.
Mr P from Maidstone (Purchaser)
Fabulous service – helpful and friendly. We would recommend to anyone!
Miss R from Charing (Vendor)
You are both brilliant. Many thanks.
Mr & Mrs N from Waterlooville (Purchaser)
We have been absolutely delighted with the way Paul, Zoe and Marilyn have dealt with us. It has been both a professional and friendly service and we are very grateful.
Mr & Mrs J from Lenham (Vendor)
Excellent service from both of you. Brochure really superb – much admired by friends! We keep recommending you – no doubt you will get some business via us at some time. Thanks for all your support.
Mrs S from Bexleyheath (Vendor)
I would like to thank you for all the hard work which your team has undertaken on our behalf and I am sure we would not have received such a personal service from the other estate agents who viewed the property.
Ms W from London (Purchaser)
Not just great estate agents – I consider Paul and Zoe friends.
Mr K from Charing Heath (Vendor)
Saddlers tread the thin line between integrity and naked commercial ambition with great skill and sympathy.
Mrs G from Charing (Vendor)
Have no complaints. Bet you will be glad to see the back of me!
Mr and Mrs B from Ashford (Purchaser)
Thank you very much for your help – appreciate your assistance in helping us finally secure a purchase. I hope us changing properties did not cause you too many problems.
Mr M from Ayrshire (Purchaser)
Paul and Zoe are very friendly and kept us updated on progress of the sale. They were helpful without being pushy. Thank you.
Mr B from Egerton (Purchaser)
A first class service at all times. Many thanks for all your help and support during this protracted purchase.
Mr & Mrs P from Chartham (Vendor)
Many thanks for all your support and hard work in marketing and selling our flat.
Mr & Mrs B from Charing (Vendor)
Performance over and above their contractual obligations. THE BEST.
Mr & Mrs W from Charing (Purchaser)
We found all the staff very friendly and helpful at all stages. Thank you.
Mr and Mrs W from Charing (Purchaser)
We found all the staff very friendly and helpful at all stages. Thank you.
Mrs B from Stalisfield (Vendor)
100% in every way.
Mr & Mrs J From Lenham (Vendor)
Delighted with your invaluable advice, help and support throughout the whole process – Many thanks.
Mrs U From Biddenden (Vendor)
Thank you for your help. It was nice to deal with lovely people that are competent, professional and have high service standards.
Mr T From Charing (Purchaser)
Saddlers acted for us on a large rental property in Charing. We also found their services outstanding in this matter.
Mr & Mrs O From Pluckley (Vendor)
We have moved several times over the years and have never had such a good service from other estate agents. You couldn’t have been more helpful or understanding in dealing with every aspect of the sale. We don’t think you could improve your service. Many thanks from us both.
Mr H From Goudhurst (Vendor)
Well done under quite unusual circumstances.
Mr F From Charing (Vendor)
Superb, we all got there in the end! Many thanks!
Mr & Mrs N From Charing (Vendor)
Fantastic Service. If it hadn’t been for Paul Martin’s negotiation skills, the chain would have collapsed. Great communication from Zoe and Marilyn. Thank you.
Mr & Mrs E From Chartham (Vendor)
Thank you Paul and Zoe for your kindness, patience and very hard work in selling our home for us. Good luck for the future of Saddlers!
Mr & Mrs S From Harlington (Purchaser)
Saddlers customer service is outstanding. We really felt as if they were there to help right the way through the process. It was Saddlers who kick-started our exchange process and always knew what stage each member of the chain was at. Thank you Saddlers.
Mr R From Maidstone (Purchaser)
Above and beyond the call of duty, a service second to none!
Mr & Mrs H From Challock (Purchaser)
We have moved house many times in the past years. Out of all agents used, we can say that Saddlers is the one we would want to use again in the future. Thank you!
Mr N From Challock (Vendor)
Thank you for persevering through two long years. I was particularly impressed with the support given after the sale – very much above and beyond the call of duty!
Mr D From Charing (Vendor)
I would like to take this opportunity to thank you and Zoe for all of your hard work and the excellent service you gave us during the sale process. I would certainly not hesitate in recommending Saddlers to anyone.
Mr & Mrs T From Rolvenden (Purchaser)
Thank you for your help with our purchase.
Mrs C From Southampton (Vendor)
Paul Martin was outstanding, keeping me updated weekly. Many thanks.
Mr J & Miss B From Charing (Purchaser)
As first time buyers, they were very helpful, friendly and professional. Would always use, a great team.
Mr & Mrs T From Norfolk (Landlord)
What a great service, professional, helpful, answered any questions promptly and efficiently. I would thoroughly recommend the service provided by Saddlers.
Mr S & Miss R From Challock (Vendor)
You couldn’t improve your service, it was (and is) truly outstanding with your friendly family service with strong values, efficiency and attention to detail. We wouldn’t consider using another estate agent and wish you well and we are sure your business will go from strength to strength. Thank you for everything.
Mr & Mrs R From Westwell (Vendor)
The past few months have been very stressful but Paul has been courteous, helpful and understanding at all times. He kept us informed of all eventualities and he and his wife even helped when we were ill, above and beyond the call of duty and were always there to answer my questions.
Mrs G From Charing (Vendor)
The support from Saddlers could not have been bettered in any way. The foibles of an 84 year old were treated with courtesy and great kindness and greatly raised my morale.
Mrs C From Charing Heath (Purchaser)
My original contact with Saddlers was via my own estate agent, so I didn’t have so much to do, but I do appreciate the way you worked together and I feel everything was much smoother than I had expected. I must thank you for the service you provided to keep me informed.
Mr & Mrs W From Charing (Vendor)
We found Saddlers one of the Best Agents we have had acting for us.
Mr & Mrs G from Teynham (Purchaser)
From the first phone call made to Paul regarding this property, we were struck by the speed and efficiency of service. Paul always made contact when he said he would and our calls were returned promptly, even if there was no progress to report. Thank you!
Miss W from Charing (Landlord)
A friendly and professional service.
Miss Z (Tenant)
May I take this opportunity on behalf of all of us, to thank all of the team at Saddlers for making our move to Charing such an easy and hassle free experience. Rarely have we worked with estate agents who have made a house move such a pleasurable one and been so accommodating to our needs.
Mr D from Charing (Vendor)
Just a note to say thank you very much for all the work that you put into the sale and the completion of our property, you were worth every penny of your fee.
Mr & Mrs K from Rainham (Purchaser)
It has been some years since we last moved home and, as such, the pressures and tensions that this involves have long been forgotten.
The purchase of our new home through Saddlers was conducted efficiently and courteously throughout. The frustrations only became apparent when our own selling agents failed to perform. Had it not been for Zoe becoming involved and resolving the issues in our chain, the completion would have potentially taken several weeks longer.
There has been a clear distinction between the agents we were involved with and Saddlers’ attention to detail and personal service have set the standard.
Thank you for your support in making this purchase a pleasure.
Mrs A from Charing (Vendor)
Saddlers have provided both a professional and personal service throughout the sale of my late Grandmother’s house.
Mr & Mrs B from Charing (Vendor)
We really appreciated all your help. It was great to know the people selling our house, not just a name in the office. Full marks 10/10!! Thanks!
Mr & Mrs C from Harrietsham (Vendor)
Outstanding. This says it all!
Mr N from Lenham (Purchaser)
Thank you very much for all your help.
Mr & Mrs R from Charing (Vendor)
Thank you so very much for all your help and support with the sale of our cottage. All the best!
Miss R from Charing Heath (Vendor)
Thoroughly professional from start to finish. Has restored my faith in good old fashioned customer service. A glowing example of the standard other estate agents should be aspiring to.
Mr & Mrs S from Chatham (Purchaser)
Refreshing change from a recent encounter.
Mr B & Ms C from Charing (Vendor) – Additional Letter Received
Thank you for everything that you did for us in the sale of our house.
Throughout the process we valued your kind courteous assistance and the very professional way that you set about marketing the house.
Whilst for us it was nerve wracking when we were showing people round the house, not clearly knowing whether they were interested or not, we were impressed by the effective way that you followed up every lead and kept us informed.
We particularly valued your calm, efficient manner in the final frenetic hours when, after everything had seemed to be going so well, there were problems further down the chain. I’m sure that the way Paul kept the lines of communication open throughout those two days must have gone a long way to ensure the successful conclusion of the sale. It certainly did a great deal to ensure our sanity and took a huge weight of responsibility from our shoulders.
The support you gave and your willingness to go the extra mile on our behalf made all the difference in what is a highly stressful situation. Thank you again. In every real sense, it has been a pleasure doing business with you.
Miss S from Maidstone (Purchaser)
Thank you for all your help. Our own estate agents were not as good as Saddlers. We would use Saddlers anytime.
Mr & Mrs B from Molash (Vendor)
Service beyond reproach – Lovely people
Mr & Mrs T from Tutt Hill (Vendor)
Paul & Zoe enabled our dream to come true – Thanks
Miss W from Charing (Vendor)
By far the best agents I have ever used. Would recommend to anyone. We think you’re great!
Mr B & Ms C from Charing (Vendor)
We were kept informed at all times, great service was provided (even taking valuable documents to other parties to help forward the sale) and all the while, a great friendly service. Have recommended Saddlers to all my friends and colleagues. A brilliant team!