Testimonials

We are only too aware of how important excellent customer service is to anyone considering moving home. In our view, this should be coupled with a truly personal service to allow for as smooth a sale or purchase as possible, minimising the amount of stress involved.

You will find below a number of testimonials from both our vendor clients and purchasers that have experienced our service.

If you are thinking of selling your property and would be interested to learn more about our service, call us now on 01233 713127 or email property@saddlersresidential.co.uk.

“100% in every way.”

“Delighted with your invaluable advice, help and support throughout the whole process – Many thanks.”

“Thank you for your help. It was nice to deal with lovely people that are competent, professional and have high service standards.”

“Saddlers acted for us on a large rental property in Charing. We also found their services outstanding in this matter.”

“We have moved several times over the years and have never had such a good service from other estate agents. You couldn’t have been more helpful or understanding in dealing with every aspect of the sale. We don’t think you could improve your service. Many thanks from us both.”

“Well done under quite unusual circumstances.”

“Superb, we all got there in the end! Many thanks!”

“Fantastic Service. If it hadn’t been for Paul Martin’s negotiation skills, the chain would have collapsed. Great communication from Zoe and Marilyn. Thank you.”

“Thank you Paul and Zoe for your kindness, patience and very hard work in selling our home for us. Good luck for the future of Saddlers!”

“Saddlers customer service is outstanding. We really felt as if they were there to help right the way through the process. It was Saddlers who kick-started our exchange process and always knew what stage each member of the chain was at. Thank you Saddlers.”

“Above and beyond the call of duty, a service second to none!”

“We have moved house many times in the past years. Out of all agents used, we can say that Saddlers is the one we would want to use again in the future. Thank you!”

“Thank you for persevering through two long years. I was particularly impressed with the support given after the sale – very much above and beyond the call of duty!”

“I would like to take this opportunity to thank you and Zoe for all of your hard work and the excellent service you gave us during the sale process. I would certainly not hesitate in recommending Saddlers to anyone.”

“Thank you for your help with our purchase.”

“Paul Martin was outstanding, keeping me updated weekly. Many thanks.”

“As first time buyers, they were very helpful, friendly and professional. Would always use, a great team.”

“What a great service, professional, helpful, answered any questions promptly and efficiently. I would thoroughly recommend the service provided by Saddlers.”

“You couldn’t improve your service, it was (and is) truly outstanding with your friendly family service with strong values, efficiency and attention to detail. We wouldn’t consider using another estate agent and wish you well and we are sure your business will go from strength to strength. Thank you for everything.”

“The past few months have been very stressful but Paul has been courteous, helpful and understanding at all times. He kept us informed of all eventualities and he and his wife even helped when we were ill, above and beyond the call of duty and were always there to answer my questions.”

“The support from Saddlers could not have been bettered in any way. The foibles of an 84 year old were treated with courtesy and great kindness and greatly raised my morale.”

“My original contact with Saddlers was via my own estate agent, so I didn’t have so much to do, but I do appreciate the way you worked together and I feel everything was much smoother than I had expected. I must thank you for the service you provided to keep me informed.”

“We found Saddlers one of the Best Agents we have had acting for us.”

“From the first phone call made to Paul regarding this property, we were struck by the speed and efficiency of service. Paul always made contact when he said he would and our calls were returned promptly, even if there was no progress to report. Thank you!”

“A friendly and professional service.”

“May I take this opportunity on behalf of all of us, to thank all of the team at Saddlers for making our move to Charing such an easy and hassle free experience. Rarely have we worked with estate agents who have made a house move such a pleasurable one and been so accommodating to our needs.”

“Just a note to say thank you very much for all the work that you put into the sale and the completion of our property, you were worth every penny of your fee.”

“It has been some years since we last moved home and, as such, the pressures and tensions that this involves have long been forgotten.

The purchase of our new home through Saddlers was conducted efficiently and courteously throughout. The frustrations only became apparent when our own selling agents failed to perform. Had it not been for Zoe becoming involved and resolving the issues in our chain, the completion would have potentially taken several weeks longer.

There has been a clear distinction between the agents we were involved with and Saddlers’ attention to detail and personal service have set the standard.

Thank you for your support in making this purchase a pleasure.”

“Saddlers have provided both a professional and personal service throughout the sale of my late Grandmother’s house.”

“We really appreciated all your help. It was great to “know” the people selling our house, not just a name in the office. Full marks 10/10!! Thanks!”

“Outstanding. This says it all!”

“Thank you very much for all your help.”

“Thank you so very much for all your help and support with the sale of our cottage. All the best!”

“Refreshing change from a recent encounter.”

“Thank you for everything that you did for us in the sale of our house.

Throughout the process we valued your kind courteous assistance and the very professional way that you set about marketing the house.

Whilst for us it was nerve wracking when we were showing people round the house, not clearly knowing whether they were interested or not, we were impressed by the effective way that you followed up every lead and kept us informed.

We particularly valued your calm, efficient manner in the final frenetic hours when, after everything had seemed to be going so well, there were problems further down the chain. I’m sure that the way Paul kept the lines of communication open throughout those two days must have gone a long way to ensure the successful conclusion of the sale. It certainly did a great deal to ensure our sanity and took a huge weight of responsibility from our shoulders.

The support you gave and your willingness to go the extra mile on our behalf made all the difference in what is a highly stressful situation. Thank you again. In every real sense, it has been a pleasure doing business with you.”

“Thank you for all your help. Our own estate agents were not as good as Saddlers. We would use Saddlers anytime.”

“Service beyond reproach – Lovely people”

“Paul & Zoe enabled our dream to come true – Thanks”

“By far the best agents I have ever used. Would recommend to anyone. We think you’re great!”

“We were kept informed at all times, great service was provided (even taking valuable documents to other parties to help forward the sale) and all the while, a great friendly service. Have recommended Saddlers to all my friends and colleagues. A brilliant team!”